She was 15 minutes late opening. Took 2.5 hours for 1.5 hour service. We asked for a standard schnauzer cut and specifically stated “leave his beard long or he looks like a rat.” The dog we picked up looked nothing like the dog we dropped off. I could understand if she just gave him the wrong cut but his hair is choppy and uneven all over his body. She cut his beard off and shaved off his long schnauzer eyebrows.