This was my second visit, the personnel are friendly, my first time there went well, but my second time was a little so so, the woman wasn't as gentle as the first girl I had, she was quite rough with the drill so I did feel burning and I have sore nail folds from how many times she did drill on them, and the gel application was rushed and thick, when the gel is too thick it can create a lot of heat from the uv lamp and can lead to a lot of discomfort, my thought is maybe she is used to applying acrylic, I did notice when creating the almond shape my nails had been filed away too much on one side leaving them a bit lopsided, but this second visit they were a little less lopsided, nonetheless they did still turn out pretty in the end, I do happen to have a cosmetology license from USA so I know I little bit about nails, and therefore I hope this review will be helpful, as for quality I would say you get what you pay for, I am overall pleased, I look forward to having a visit again